Wonder how to get more trial customers to answer to your messages? Instead of sending the same standard messages to everybody ending a trial, automate communication based on what people do (or don't do) in your app.
For example, you can bring back leads who signed up and haven't returned in a while, by emailing a relevant case study in their industry; or encourage leads who completed the setup process to discover more of your software by sending a message that shows them the next steps.
One of the most important steps toward customer success is getting users to fully embrace your software. Despite the arsenal of tools you make available, like training sessions, documentation, knowledge base, forums, or videos, the onboarding process is often challenging both for them and your support staff.
With Enthuzr you can adopt a proactive approach, and get users unstuck and increase their productivity with timely messages that help them along the way.
Launching a new feature is always exciting. But many times, new releases fall under the radar and you wonder if it's just a matter of time to get customers to fully adopt them, or a complete waste of your resources.
Now you can easily communicate new features and encourage adoption by messaging users relevant content depending on behaviour. Highlight main benefits to those who haven't tried the new feature, or offer a reward for completing the tutorial to users who accessed the feature for the first time. You can even create segments to test and tweak before fully launching new features to your entire customer base.
Communicate with each customer in-app or by email with the right message at the right time. Target by behaviour and create low-touch engagement programs to bring back at-risk customers, ease off the onboarding process by helping confused users to quickly understand how your app works, communicate new features and upgrades to the whole user base or a select segment, send upsell or cross-sell messages to happy customers.
It's the smallest dots that make a clear picture. We track all the details about your customers, who they are and what they do on your website, online or mobile app, throughout their lifecycle. Then we put everything together and show you minute by minute, how happy are they, how they engage with your product or how they respond to your messages.
Close the loop between user actions and each engagement program by seeing how users react to your messages in real time or over a longer period. You can even go deeper into response metrics, understand what works, what doesn't and why, to adjust and improve results.
Receive automated email notifications when there are changes in metrics or behaviour on individual customers, certain segments, or your entire customer base. Learn which trials are about to expire, which customers or leads become at-risk, which ones changed their happiness status, or are ready for an upsell.
Hook up to our API in just minutes, using our SDK, including ready-to-use code, code examples and clear documentation. And if your engineers have any questions, they can always talk directly to ours.